Delivery information

We deliver Monday to Friday during business hours.
All deliveries are kerbside unless arranged prior.

We process new orders within 2 business days, then ready them for collection.
Estimated Standard Delivery times after courier collection:

  • 3–5 business days – Auckland
  • 3–7 business days – Christchurch
  • 3–5 business days – North Island
  • 5–10 business days – South Island (non metro)
  • 7–14 business days – Rural Areas

Delivery times are estimates only and can vary with courier demand or stock location. Please allow up to 5 extra business days during busy periods.

Sometimes your order may be sent in more than one parcel if it includes multiple products or brands. This helps us get everything to you as quickly as possible. Each parcel is dispatched independently (often on the same day), so they might arrive separately depending on the carrier’s routing.

Tracking numbers may not always appear correctly on your order page due to system limits. If you’d like all tracking details, simply reply to your confirmation email — our team will send them within 1–2 business days.

Couriers usually call 24 hours before delivery and again when en route. We work with MainFreight, NZ Post, Private Sensitive Couriers, AirRoad, and others.

Important Instructions: Inspect on arrival and reject visibly damaged items. Report any damage under packaging within 24 hours, and always keep packaging for at least one week in case of returns.

Check Dimensions!

Before Ordering: Always check the product dimensions, delivery access points, and required clearances before purchase.

If a product does not fit through doorways, hallways, lifts, or into the intended installation space upon arrival, this is considered 100% customer responsibility and will fall under our Change of Mind policy.

We recommend measuring all access points and installation areas carefully before placing your order to avoid unexpected delivery or return costs.

Tracking Numbers

You’ll receive an order confirmation email once your purchase is processed. Tracking numbers will be sent once the supplier ships your order, or once the courier has collected it.

Need Something Urgent?
Same-day delivery may be possible depending on stock and location. Call us to check availability and pricing.

Free Delivery Promotions

Free delivery promotions are available from time to time on selected products only and to selected delivery zones, such as Melbourne, Sydney, and Brisbane.

Occasionally, other outer metro zones and Perth may also be included, depending on stock location and availability.

Please use the Delivery Estimator on the product page to confirm whether a product qualifies for free delivery to your suburb.

If you call our team, they will check the same estimator to confirm free delivery eligibility for your area before finalising your order.

Standard Delivery (Kerbside)
  • Dropped off at your door or loading bay only
  • Completed by a single driver
  • No set delivery time or date
  • Someone must be available to receive and sign for the goods
  • Redelivery fees apply if no one is available

If you need delivery inside a shopping centre, inside your premises, removal of old appliances, or a specific delivery time, please request a Premium Delivery quote.

Premium Delivery (In-Store)
  • Delivered inside your premises by a two-person team
  • Can include final positioning
  • Optional extras: packaging removal, appliance disposal, scheduled delivery times
  • Shopping centres, stairs, or heavy lifts will require a special quote

If you need delivery inside a shopping centre, inside your premises, removal of old appliances, or a specific delivery time, please request a Premium Delivery quote.

Installation & Removal

Need setup or connection for fridges, ovens, or gas equipment? Our service partners can help — just complete the Appliance Installation Form.

Old units must be disconnected and drained before collection, otherwise you will be charged an additional fee.

Delivery & Collection Options

We deliver Australia-wide and can arrange international shipping on request. Multiple-brand orders may arrive separately.

Collections are by appointment only and generally require at least 1–2 business days to arrange, depending on the brand — please wait for confirmation before arriving at any warehouse. Damages during self-transport are not covered under warranty.