We're sorry you are experiencing issues with your equipment.
Please complete this form and our customer support team will be in touch shortly:


  • Service calls will only be completed during business hours
  • All warranties and service calls are conducted by manufacturers, Restaurant Equipment Online will submit your details directly to the manufacturers' service teams and assist in achieving a speedy resolution to your issue. 
  • Please ensure that at the time of submitting this form, the equipment is under warranty, equipment is clean, equipment is accessible and has not been misused.
  • Repairs, replacements and refunds are at the final discretion of the product's manufacturers, in accordance with New Zealand Consumer Law.
  • Our priority is looking after our customers and ensuring your equipment is working well at all times. We are your direct line of communication between manufacturers and conduct a large amount of behind-the-scenes work to get issues resolved as quickly as possible. We simply request that you remain patient while we work together to get any issue resolved.
  • If you are not satisfied with a technician or outcome of a service call, we will happily put you in touch with the specific manufacturer's service team to escalate your inquiry.

For more information, please see our terms and FAQ's